Product Explanation
You have the right to ensure that the credit officer / customer service officer provides a detailed explanation of the product, its features, and the benefits related to each financing product.
Know Your Rights
Know Your Rights is one of the most important elements of the transparency program at the Iraqi Company for Financing Small and Medium Enterprises. We are committed to protecting your rights and ensuring full transparency in all our dealings.
Full Transparency
Customer Protection
Fair Dealing
Your Rights
Six Essential Rights You Should Know
We are committed to protecting these rights and ensuring that you receive the best possible service.
Disclosure of Commissions and Administrative Fees
You have the right to be aware of the fees and commissions of the Iraqi Company for Financing. If the company's employees fail to disclose them, you have the right to file a complaint.
Contract Explanation
You have the right to ensure that the employees of the Iraqi Company for Financing have provided you with a detailed explanation of the contract terms and contents.
Copy of Financing Contract
Please ensure that you have received a copy of the original contract concluded between you and the Iraqi Company for Financing.
Summary of Your Obligations
The company employee will provide you with a summary of your obligations including: financing type, financing amount, total amount due, repayment schedule, due dates, installment amount, annual profit rate.
Receipts
You must ensure that you receive the necessary receipts for any financial transactions carried out within any branch of the Iraqi Company for Financing.
Important Note
If any of these rights are not respected, please do not hesitate to contact us immediately through the available complaint channels. Your feedback helps us improve our services and maintain the highest standards of transparency and quality.
Complaint Channels
How to File a Complaint
We provide multiple channels to receive your complaints and suggestions.
Have a Question or Complaint?
Our team is ready to listen to you and respond to all your inquiries. Your satisfaction is our priority.
